Supporting Social Landlords to Resolve Issues Early
Tenants First CIC works with housing associations, ALMOs, and council housing teams to help address tenant concerns before they escalate.
We’re a neutral, not-for-profit service — focused on early intervention, restoring trust, and preventing unnecessary legal action.
How We Help:
🗣 Communicating with tenants where relationships have broken down
📝 Clarifying disrepair concerns and encouraging early engagement
🤝 Supporting vulnerable tenants to express concerns constructively
🧭 Preventing escalation to legal action where possible
📊 Providing feedback and insight into tenant experience
Why Work With Us?
Reduce complaints, legal claims, and reputational risk
Improve communication and outcomes with hard-to-reach tenants
Show genuine commitment to social impact and tenant wellbeing
Support tenants while maintaining fair, balanced landlord-tenant relationships
Partner With Us
We welcome partnerships with ethical social landlords committed to early resolution.
We also offer a membership scheme for ongoing collaboration and support.
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Want to explore a partnership? [Link to Contact page or Membership page]