Who We Are
Tenants First CIC is a not-for-profit organisation dedicated to helping tenants across the UK live in safe, secure, and healthy homes.
We support tenants who are facing housing disrepair, overcrowding, or breakdowns in communication with their landlords. Our mission is simple: put tenants first — always.
What Makes Us Different
We’re not a claims management company, and we don’t profit from legal cases. Instead, we focus on:
Early resolution and practical support
Rebuilding trust between tenants and landlords
Helping tenants understand their rights and options
Avoiding unnecessary legal action where possible
We believe in clear communication, fair outcomes, and doing what’s best for the tenant — not what’s best for someone else's bottom line.
Our Approach
We work independently and ethically with:
Tenants, offering free support and advocacy
Landlords, to resolve issues fairly and quickly
Solicitors, to ensure tenants are prepared when legal action is appropriate
Councils and community organisations, to connect tenants with the help they need
Our Impact
We’re here to reduce stress, not add to it. Whether it’s helping get urgent repairs completed or simply being a trusted voice in a difficult situation, we’re proud to be a first step — and a safe space — for anyone in housing distress.